Shipping policy

Order Processing

Processing Time: Orders are typically processed within 1–3 business days.

During peak periods (holidays, sales, or high order volume), processing times may be extended.

Business Hours:

Monday – Friday: 9 AM – 5 PM (EST)
Saturday: 10 AM – 3 PM (EST)
Sunday: Closed

Closed on major U.S. holidays including New Year’s Day, MLK Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, and Christmas.

Shipping Methods

We use USPS, UPS, FedEx, DHL, and other major carriers depending on package size, destination (domestic or international), and service level.

We may use multiple carriers to complete delivery. Specific carrier selection cannot be guaranteed.

For international orders, shipments may be routed through FedEx, DHL, or other regional partners depending on destination, speed, and customs requirements.

Note on Express Shipping: DHL Express, UPS, and FedEx do not deliver to P.O. Box addresses. A valid street address will be required when selecting these shipping methods to avoid delays or delivery issues.

Delivery times vary depending on carrier, destination, and customs processing. Estimates are provided by the carrier and may change during peak periods.

Domestic (U.S.) Shipping

Orders are shipped from within the United States.

Some deliveries may require a signature upon arrival to reduce the risk of loss or theft. If unavailable, carriers may attempt redelivery or hold the package for pickup.

Certain orders may be restricted to specific delivery methods for security reasons.

Delivery Estimates

Delivery times are estimates and not guaranteed.

Carrier tracking status is considered final proof of delivery.

We are unable to reroute or modify shipments once an order has been dispatched.

Delivery Responsibility

Once an order has been handed over to the carrier, delivery is managed by the shipping provider. While we don’t control transit conditions, we’re here to help guide you if any issues come up.

Pre-Orders

Pre-order items are products that have been announced but not yet released or currently out of stock. Payment is collected at checkout to reserve your item.

Pre-orders may be canceled for a full refund at any time prior to fulfillment.

There are no additional fees for placing or canceling a pre-order. All pre-orders are fulfilled in the order they are received.

Estimated release dates are provided on the product page but may change due to manufacturer delays outside of our control.

If your order includes multiple pre-order items, it will ship once all items are available.

If your order includes both in-stock and pre-order items, the order will be held and shipped together once all items are ready.

If you would prefer to receive items sooner, we recommend placing separate orders. Shipping costs are calculated per order, so placing separate orders may result in additional shipping charges.

Once fulfilled and shipped, pre-orders follow standard return eligibility where applicable.

We reserve the right to cancel pre-orders at our discretion due to unforeseen circumstances.

International Shipping

We currently ship to select countries including Canada, the United Kingdom, and Australia.

Delivery times vary and may be affected by customs processing in the destination country.

Customs, Duties & Taxes

Duties, taxes, and import fees are calculated and collected at checkout for most international orders under our Managed Markets system.

In rare cases, additional charges may apply depending on local customs or carrier requirements.

Customs & Delivery Delays

Customs processing may cause delays outside of our control.

We are not responsible for delays caused by customs authorities or border inspections.

Delivery Responsibility

Once a package has been shipped and handed over to the carrier, delivery is managed by the shipping provider and local postal services. While we don’t control transit or customs processes, we’re here to help guide you if any issues come up along the way.

In many cases, the carrier will require the recipient to initiate a claim directly. If a claim process is available, a claim reference number may be required before further review or escalation can take place. We can assist by providing supporting documentation where possible once a claim has been initiated.

Lost or Missing Packages

If a package is marked as delivered but cannot be located, we recommend contacting the carrier to begin a trace or claim. If you need help during the process, we’re happy to assist where possible.

Contact

For questions or return requests, contact us (Support@chimploot.com)

We appreciate your support and the opportunity to make things right if anything doesn’t go as expected.