Returns

We offer a 30-day return window from the date of delivery.

Items must be unused and in original condition, with all components included. Proof of purchase is required.

Return Authorization

All returns must be approved prior to sending any items back.

Once approved, return instructions will be provided, including a return shipping label where applicable.

Returns sent without prior authorization may not be accepted and may be returned to the sender at the customer’s expense or held without processing.

Sale, Clearance & Final Sale

Items marked as Sale, Clearance, or Final Sale are not eligible for returns.

Returned Final Sale items may not be accepted and may be returned at the customer’s expense without refund.

Damaged, Defective, or Incorrect Items

If you receive an item that is incorrect, defective, or damaged, contact us within 3 business days of delivery with photos of the item and packaging.

We will review the issue and work with you to determine an appropriate resolution.

Damaged in Transit

Once a package has been handed off to the carrier, delivery is managed by the shipping provider. While we don’t control transit conditions, we’re always here to help guide you if any issues come up.

We carefully package all items to help protect them during transit, but damage can occasionally occur. If your item arrives damaged, please contact us within 3 business days with photos of the item and packaging. We’ll guide you through the next steps and work with you toward a resolution.

In most cases, the carrier will require a claim to be filed before we can review or escalate the issue further. Once a claim has been initiated, we can assist by providing any necessary supporting documentation to help move the process forward.

Resolutions are reviewed on a case-by-case basis based on the condition of the shipment and supporting information

We always aim to make things right within the scope of our policies and appreciate your patience as we work through any issues together.

Delivery Estimates

Delivery times are estimates and not guaranteed.

We are unable to reroute or modify shipping details once an order has been dispatched.

Carrier tracking status is considered final proof of delivery.

Shipping Information Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Incorrect or incomplete address information may result in delays or delivery issues. If you notice an error, please contact us as soon as possible and we’ll do our best to assist before shipment. Once an order has shipped, changes may not be possible.

Return Shipping

If the return is due to our error (wrong item shipped, manufacturing defects, or items damaged prior to shipment), we will cover return shipping.

For other approved returns, the customer is responsible for return shipping costs.

Inspection & Refunds

All returned items are subject to inspection.

Items that are used, damaged, missing components, or improperly packaged may be rejected or subject to partial refund.

Returns that cannot be verified upon inspection may be denied at our discretion.

We will notify you once your return has been received and inspected.

Approved refunds are processed to your original payment method within 10 business days.

Original shipping costs are non-refundable unless the return is due to our error.

Bank processing may take additional time. If more than 15 business days have passed after approval, contact us at Support@chimploot.com.

Pre-Orders

Pre-order items are products that have been announced but not yet released or currently out of stock. Payment is collected at checkout to reserve your item.

Pre-orders may be canceled for a full refund at any time prior to fulfillment.

There are no additional fees for placing or canceling a pre-order. All pre-orders are fulfilled in the order they are received.

Estimated release dates are provided on the product page but may change due to manufacturer delays outside of our control.

If your order includes multiple pre-order items, it will ship once all items are available.

If your order includes both in-stock and pre-order items, the order will be held and shipped together once all items are ready.

If you would prefer to receive items sooner, we recommend placing separate orders. Shipping costs are calculated per order, so placing separate orders may result in additional shipping charges.

Once fulfilled and shipped, pre-orders follow standard return eligibility where applicable.

We reserve the right to cancel pre-orders at our discretion due to unforeseen circumstances.

Order Cancellation & Fraud Prevention

We reserve the right to cancel any purchase at our discretion, including suspected fraud, policy violations, or unavailable items.

If a purchase is canceled, a full refund will be issued to the original payment method.

Lost or Missing Packages

If a package is marked as delivered but cannot be located, please contact the carrier to begin a trace or claim. If you need help during the process, feel free to reach out, we’re happy to assist where we can.

Returns & Exchanges

Due to the nature of international shipping, international orders are generally considered final sale. However, if your order arrives damaged or incorrect, please contact us and we’ll review the situation.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 3 business days of delivery with clear photos of the item and packaging.

We will review the issue and work with you to determine an appropriate resolution.

Customs, Duties & Taxes

Duties, taxes, and import fees are calculated and collected at checkout for most international orders under our Managed Markets system.

In rare cases, additional charges may apply depending on local customs or carrier requirements.

Refused, Unclaimed, or Undeliverable Packages

If an international package is refused, unclaimed, or deemed undeliverable, it will be treated as a return once received back by us.

Refunds will only be issued after the item is successfully returned and inspected.

Original shipping costs are non-refundable. Additional return shipping, customs fees, or carrier charges may also be deducted where applicable.

Refused or unclaimed shipments may be subject to a 5% restocking fee once the returned item has been received and inspected.

Customs Exceptions

In the rare case a package is returned or rejected due to a fulfillment or documentation error on our part, we will review and issue a refund.

Approved refunds are processed to your original payment method within 10 business days. Bank processing may take additional time. If more than 15 business days have passed after approval, contact us at Support@chimploot.com.

Delivery Responsibility

Delivery Estimates

Delivery times are estimates and not guaranteed.

We are unable to reroute or modify shipping details once an order has been dispatched.

Carrier tracking status is considered final proof of delivery.

Lost or Missing Packages

If a package is marked as delivered but cannot be located, please contact the carrier to begin a trace or claim. If you need help during the process, feel free to reach out, we’re happy to assist where we can.